Job description
Translated by FDE Times from the original posting in Chinese.
1. Go deep into customers' business scenarios and, through interviews, observation and collaboration, accurately understand the real problems and needs customers face in business processes, organizational coordination and AI applications; 2. Run scenario mapping and requirement clarification at the customer site, turning vague, scattered business feedback into clear problem definitions, application directions and verifiable product opportunities; 3. Drawing on your understanding of business processes, user roles and the limits of AI capabilities, drive priority decisions, solution abstraction and implementation path design for key scenarios; 4. Continuously accumulate the common needs, usage obstacles and opportunities that come from customers' front lines, form them into structured insights, and feed them back to the product, R&D and other relevant teams in high quality to drive product evolution; 5. Work closely with customer teams and internal cross-functional teams to keep everyone aligned on requirements and the feedback loop running smoothly, so that key projects move forward steadily and deliver long-term value.
1. Bachelor's degree or above in computer science, engineering, mathematics or a related field, or equivalent practical experience; 2. 5+ years of work experience in solutions consulting, with customer-facing experience in business understanding, requirements analysis, solutions consulting or related roles; 3. Understanding of the basic capabilities and applicable limits of AI applications, with basic knowledge of areas such as Prompt, knowledge bases and Agent, and the ability to judge opportunities and feasibility in light of business scenarios; 4. Excellent communication, requirement clarification and cross-team collaboration skills, and the ability to move problem solving forward in complex, ambiguous and uncertain environments.
Nice to have 1. Experience in enterprise services, solutions, product discovery, consulting or customer success, with the ability to independently carry out business interviews, requirement breakdown and opportunity identification; 2. Experience providing AI-related solutions or project support for one or more industries, including but not limited to general internet, education, healthcare, automotive, finance and telecom operators.